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Does NAM 2018 or NAM 2019 still has mobile app?

Just want to double confirm this.


The current version of DCRUM of the customer still has mobile app, and the C-level-Suite of this customer site are all heavy users of its mobile app.


So want to make sure NAM still has mobile app for it, before I propose for an upgrade from DCRUM to NAM. Otherwise its better off to not propose upgrade.


Anyone has any idea? Thanks


Best Regards,

Wai Keat


3 REPLIES 3

Krzysztof_Ziemi
Dynatrace Pro
Dynatrace Pro

Hi,

Mobile app has been discontinued. This has been driven by very limited adoption of the app.

NAM 2018 will still work with the mobile app if you have it, but NAM 2019 won't work with the mobile app anymore. Also, the app has been withdrawn from the app stores. See https://www.dynatrace.com/support/doc/nam/cas-and-reporting/reports/using-cas-reports/mobile-apm/ and https://www.dynatrace.com/support/doc/nam/shortlink/id_dynatrace-dc-rum-release-notes-2018#deprecate...

Please note that alternatives exist: all DMI reports work fine on mobile devices and alert delivery via Slack is a proven option. In the other words - for mobile operational management with alerting - use Slack; for mobile KPI access - create a simple DMI report that shows tiles for exactly those KPIs you need to show, with drill downs to standard Explorer reports underneath.

Best regards


Thanks Kris.

In that case I would just upgrade to NAM 2018 only, but not NAM 2019.


Thanks again for the answer.


'2018' is End-Of-Support in September 2020 .
That should give enough time to decide on alternatives. But time goes fast 😉