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For New AMD installation Unable to start "RTMHS service"

haiders
Inactive

ndstat.txt

Hello,


I am doing fresh AMD[NAM Probe] installation, i have set up the RHEL and its dependencies.

when doing ndstart the rtmhs.service is not getting started and giving me error.


[root@amdProbe ~]# systemctl status rtmhs.service

rtmhs.service - RTMHS service

Loaded: loaded (/usr/lib/systemd/system/rtmhs.service; enabled; vendor preset: disabled)

Active: activating (auto-restart) (Result: exit-code) since Fri 2019-05-24 02:44:28 EDT; 299ms ago

Process: 37465 ExecStartPre=/bin/bash -c /usr/bin/perl /usr/adlex/bin/load.drivers >> /var/log/adlex/rtmhs.log 2>&1 (code=exited, status=110)

Process: 37460 ExecStartPre=/bin/bash -c /usr/bin/perl -e 'use hssetup; $0=q(autoconfig); rtmhs::autoconfig_network_interfaces();' >> /var/log/adlex/rtmhs.log 2>&1 (code=exited, status=0/SUCCESS)

Process: 37443 ExecStartPre=/bin/bash -c /usr/bin/perl -e 'use hssetup; $0=q(autoconfig); rtmhs::autoconfig();' >> /var/log/adlex/rtmhs.log 2>&1 (code=exited, status=0/SUCCESS)

Process: 37441 ExecStartPre=/usr/bin/chown adlex:adlex /var/run/adlex (code=exited, status=0/SUCCESS)

Process: 37437 ExecStartPre=/bin/bash -c cd /var/run 2>/dev/null && /usr/bin/mkdir -p adlex (code=exited, status=0/SUCCESS)


May 24 02:44:28 amdProbe systemd[1]: Failed to start RTMHS service.

May 24 02:44:28 amdProbe systemd[1]: Unit rtmhs.service entered failed state.

May 24 02:44:28 amdProbe systemd[1]: rtmhs.service failed.



[root@amdProbe adlex]# journalctl -xe

-- Logs begin at Wed 2019-05-22 04:41:56 EDT, end at Fri 2019-05-24 02:54:23 EDT. --

May 24 02:32:37 amdProbe systemd[1]: Starting RTMHS service...

-- Subject: Unit rtmhs.service has begun start-up

-- Defined-By: systemd

-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

--

-- Unit rtmhs.service has begun starting up.

May 24 02:32:37 amdProbe systemd[1]: rtmhs.service: control process exited, code=exited status=110

May 24 02:32:37 amdProbe systemd[1]: Failed to start RTMHS service.

-- Subject: Unit rtmhs.service has failed

-- Defined-By: systemd

-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

--

-- Unit rtmhs.service has failed.

--

-- The result is failed.

May 24 02:32:37 amdProbe systemd[1]: Unit rtmhs.service entered failed state.

May 24 02:32:37 amdProbe systemd[1]: rtmhs.service failed.

May 24 02:32:47 amdProbe systemd[1]: rtmhs.service holdoff time over, scheduling restart.

May 24 02:32:47 amdProbe systemd[1]: Stopped RTMHS service.

-- Subject: Unit rtmhs.service has finished shutting down

-- Defined-By: systemd

-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

--

-- Unit rtmhs.service has finished shutting down.


PFA the ndtstat file.


Thanks & regards,
Syed Haider



1 REPLY 1

grzegorz_sulest
Dynatrace Helper
Dynatrace Helper

There is a support ticket already open: https://support.dynatrace.com/supportportal/browse/SUPDCRUM-26929

I believe to be able to address you question some additional analysis is required.

We will continue the investigation in the ticket.