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Fresh install of HS AMD service crashes on startup

toni_kaemmerer
Newcomer

Hello,

I am creating a RUM test setup (v12.4.11) consisting of CSS, CAS and HS AMD. While CSS and CAS are running fine on a Win2012 server, the 'rtmhs' service of the HS AMD installation crashes on startup with the error "Resource temporarily unavailable" (please see the attached file rtmhs.log). The hottest question is: Which resource is unavailable? Memory should not be a problem as the system is a CentOS 7.3 virtual machine with 64 GB of RAM.

Output of 'ndstat' command:

[root@amdprobe ~]# ndstat
=== OS type
CentOS Linux release 7.3.1611 (Core)

=== upgrade.bin type
upgrade-amd-amdos7-x86_64-ndw-12-04-11-0129-b001.bin

=== The default Java machine
openjdk version "1.8.0_102"
OpenJDK Runtime Environment (build 1.8.0_102-b14)
OpenJDK 64-Bit Server VM (build 25.102-b14, mixed mode)

=== Installed Java packages
java-1.8.0-openjdk-headless-1.8.0.102-4.b14.el7.x86_64
java-1.8.0-openjdk-1.8.0.102-4.b14.el7.x86_64

=== Installed packages
amdenv-12.4.11-4.el7.x86_64
amdfs-12.4.11-2.el7.x86_64
amdbase-12.4.11.63-1.el7.x86_64
amdcfg-12.4.11.63-1.el7.x86_64
adlexpage2trans-12.4.11-4.el7.x86_64
rtmgate-12.4.11.16-1.el7.x86_64
cba-12.4.11-63.el7.x86_64
nfc-12.4.11-63.el7.x86_64
appxml-tools-12.4.11.63-1.el7.x86_64
amdstatsmerger-12.4.11-3.el7.x86_64
rtmhs-12.4.11.129-1.el7.x86_64

=== Probe type: not selected

=== No rtm HS processes
=== kpa processes:
604 compuwa+ Ss 0:00 /usr/adlex/rtm/bin/kpad /usr/adlex/config/rtm.config
=== rtmgate process:
620 compuwa+ Ssl 0:14 /usr/lib/jvm/jre-1.8.0/bin/java -Xmx512m -Xss512k -Ddelta.root=/usr/adlex -XX:+UseAltSigs -classpath /var/lib/tomcats/rtmgate/bin/dynatrace_logging.jar:/usr/share/tomcat/bin/bootstrap.jar:/usr/share/tomcat/bin/tomcat-juli.jar:/usr/share/java/commons-daemon.jar -Dcatalina.base=/var/lib/tomcats/rtmgate -Dcatalina.home=/usr/share/tomcat -Djava.endorsed.dirs= -Djava.io.tmpdir=/var/lib/tomcats/rtmgate/temp -Djava.util.logging.config.file=/var/lib/tomcats/rtmgate/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager org.apache.catalina.startup.Bootstrap start
=== page2trans process:
605 compuwa+ Ss 0:00 /usr/adlex/rtm/bin/page2trans
=== No cba processes
=== No nfc processes
=== amdstatsmerger process:
576 compuwa+ Ss 0:00 /usr/bin/perl /usr/adlex/rtm/bin/amdstatsmerger.pl

- Toni

rtmhs.log
3 REPLIES 3

wojciech_kurek
Inactive

Toni,

According to the log, the rtmhs' configured memory limit is set to 1500MB, which is not enough. Please increase the memory limit through rtminst.

Wojtek.

bart_daems
Inactive
?
Hi,

Thank you for your e-mail.
I am currently out of office and will back on 23 th of February.

For urgent matters you can send an e-mail to:

BMS@simac.be

Kind Regards,
Bart Daems
Business Management Solutions Consultant
Simac ICT Belgium
Zone Guldendelle
Arthur De Coninckstraat 5
B-3070 KORTENBERG
Belgium
Tel. General +32 (0)2.755.15.11
Tel. Direct. +32 (0)2.755.16.08
Fax. Direct +32 (0)2.755.17.00

E-Mail: bart.daems@simacbms.com

toni_kaemmerer
Newcomer

Wojtek,

thanks for your valuable hint. The 'rtmhs' service is running fine after increasing the memory limit.

- Toni