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This product reached the end of support date on March 31, 2021.

How to configure user name detection for BMC remedy web application

akshay_shinde2
Inactive

Hi Experts,

Having some difficulty while configuring user name detection for BMC remedy web application.

The trick I'm using to extract the username is from GET request.

I'm able to see my username in that get request but the whole URL is in encoded format & as I can see there is no such setting that can decode the URL in plain URL format & enables to use the "Text search" option in "User recognition rule".

Is there a way with which I can convert this GET request URL in plain text format in "User Name Recognition" tab & use effectively for User name detection?

Below is the URL format,(Search for username "akshinde" in it)

GET /arsys/BackChannel/?param=339%2FExecuteService%2F12%2Fxx-xxxx-XXXX32%2FXX%20System%20Customizable%20Home%20Page32%2FXX%20System%20Customizable%20Home%20Page0%2F16%2F2%2F5%2F801195%2F8015093%2F2%2F7%2FDefault79%2F(%20'80005'%20%3D%20%22Default%22)%20AND%20((('7'%20%3D%201)%20AND%20('80013'%20%3D%20%22akshinde%22))%20OR%20('7'%20%3D%200))8%2F2%2F1%2F41%2F4101%2F14%2F5%2F800755%2F801485%2F801505%2F800995%2F801245%2F801255%2F801265%2F801275%2F801205%2F801215%2F801225%2F801235%2F801175%2F801365%2Ffq1_1&sToken=XYIR-A8J4-T4LL-XB0O-KOSV-FY1J-TNSO-IP4T HTTP/1.1

BR,

Akshay

9 REPLIES 9

Tomasz_Lisowski
Advisor

You can create username recognition rule with two steps: 1) url encoding, 2) text search. See attached screenshots demonstrating those rules and showing test result for your URL in HTTP Wizard:

akshay_shinde2
Inactive

Thanks Tomas...for accurate answer to the question.

The solution is working pefectly fine.

BR,

Akshay

gautier_begin
Advisor

Hello,

How did you configure the JS agent injection ? It seems that automation doesn't work because Remedy rewrite headers.

Bye

mvjimenez
Participant

I've found the same problem instrumenting Java agent in a remedy 9.1.02 install. How do you manage to get the username or visit tag?

Regards

Venessa,

This is DCRUM forum. 🙂

However, I have done instrumentation of java agent on remedy & manage to get visit tag via "/arsys/servlet/LoginServlet" servlet. Found "username" parameter under "Request Parameters".

BR,

AK

mvjimenez
Participant

Sorry but I'm quite new to this. Could you please post an screenshot of the measure?

Regards

Hi Venessa,

I have added some screenshots. Hope..that will help you 🙂

BR,

AK

mvjimenez
Participant

Hi Akshay,

thank you very much for your help. I've created the measure and I can already see the username in the servlet details. However visits are not being tagged; I think I'm missing the Accessor parameter as I've seen in servlet configuration page (https://answers.dynatrace.com/questions/110399/how...

I'll work to get the results.

Thanks again!!

Vanessa

mvjimenez
Participant

forget what I say; it's a matter of capital letters. It's working perfectly fine.

Thanks!