Having some difficulty while configuring user name detection for BMC remedy web application.
The trick I'm using to extract the username is from GET request.
I'm able to see my username in that get request but the whole URL is in encoded format & as I can see there is no such setting that can decode the URL in plain URL format & enables to use the "Text search" option in "User recognition rule".
Is there a way with which I can convert this GET request URL in plain text format in "User Name Recognition" tab & use effectively for User name detection?
Below is the URL format,(Search for username "akshinde" in it)
GET /arsys/BackChannel/?param=339%2FExecuteService%2F12%2Fxx-xxxx-XXXX32%2FXX%20System%20Customizable%20Home%20Page32%2FXX%20System%20Customizable%20Home%20Page0%2F16%2F2%2F5%2F801195%2F8015093%2F2%2F7%2FDefault79%2F(%20'80005'%20%3D%20%22Default%22)%20AND%20((('7'%20%3D%201)%20AND%20('80013'%20%3D%20%22akshinde%22))%20OR%20('7'%20%3D%200))8%2F2%2F1%2F41%2F4101%2F14%2F5%2F800755%2F801485%2F801505%2F800995%2F801245%2F801255%2F801265%2F801275%2F801205%2F801215%2F801225%2F801235%2F801175%2F801365%2Ffq1_1&sToken=XYIR-A8J4-T4LL-XB0O-KOSV-FY1J-TNSO-IP4T HTTP/1.1
Solved! Go to Solution.
This is DCRUM forum. 🙂
However, I have done instrumentation of java agent on remedy & manage to get visit tag via "/arsys/servlet/LoginServlet" servlet. Found "username" parameter under "Request Parameters".
thank you very much for your help. I've created the measure and I can already see the username in the servlet details. However visits are not being tagged; I think I'm missing the Accessor parameter as I've seen in servlet configuration page (https://answers.dynatrace.com/questions/110399/how...
I'll work to get the results.