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This product reached the end of support date on March 31, 2021.

How to get real client IP address with Incapsula.


We have recently added Incapsula between our clients and several of our front-end software services. Now the client IP shows up as one of a couple different Incapsula points. Does anyone know how I can capture the real client IP address.


Dynatrace Pro
Dynatrace Pro

Answer depends on the traffic type the AMD sees. Is it plain HTTP (I guess No:-)? Is it SSL that can be decrypted on AMD (you have keys and it's not DH), and it contains HTTP inside? In those two cases, check whether there is an x-forwarded-for header available, from which AMD can extract the original IP address and report it as if it were the original client IP. This would work fo the HTTP(S) decode.