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I can not connect RUM Console with AMD 12.4.6

psegura
Inactive

I can not add my server AMD to RUM Console

reviewing the log file I get the following:

Getting configuration from device 192.168.1.11:443, user compuware finished in 0s
not in GZIP format

Reading data from device 192.168.1.11:443 failed. HTTP error occured: Not in GZIP format

Data cannot be read from device 192.168.1.11:443 using primary ip. HTTP error occured: Not in GZIP format

help me please.

3 REPLIES 3

Hi Pedro

Did you build the AMD using the dynatrace kickstart file? Which AMD build are you using?

I suspect that the AMD may not have the gzip package. Can you run rpm -qa gzip* on the amd and see if the package is listed?

Regards

Alasdair

lukasz_konieck1
Dynatrace Helper
Dynatrace Helper

Pedro,

Looks like network or AMD configuration issue.

Can you RDP into the machine where RUM Console is installed? Please run browser and check the following URL:

https://192.168.1.11:443/RtmDataServlet?cmd=version

When prompted about user/password provide the same u/p as configured when adding this AMD to RUM Console.

Was the browser able to connect? Is the AMD version properly displayed or you are getting any HTTP or network error?

psegura
Inactive

thanks for your help
and achieve solve my problem,
regards