I have added two new IP address to a Software service, I published the configuration change, and I have verified that the applications.xml on the AMD contains these IP addresses for the Software Service and we are seeing traffic from these IP addresses. But, they are not being associated to the software service in the CAS. We are using 12.2 CAS, does anyone have an idea on why this would occur?
Assuming that you have the correct IP and port assigned in your software service, I would suggest you try restarting the rtm process on the AMD using the command service rtm restart.
Please note though this would cause a small gap in the data.
Hello Ulf, thanks for the help, we used the SSL decode. So in the RUM Console, we have the software service defined with the corresponding IP addresses. We can see the software service listed correctly in the applications.xml. However, we don't see the software service associated with it when viewing the sample data in the RUM Console, (We do see the IP Addresses with traffic however) and we don't see the Software Service listed in the CAS.
Yes, I can see the IP addresses there under "Services". I can also see traffic counts for them as well, but the Software Service field is empty. I just looked in the CAS Business Units, and I can see the Software Service, but no IP Addresses are associated to it here either. This may be something very simple that I am just over looking.
If you ditch your carefully handmade SS and use the wizard?
RUM Console - Software Service - By Traffic Lookup - SSL (Little button in the middle of the screen - "should" be green)!
What do you see?