I have a customer who did not understand the Health Index calculated for the Sequence Transactions. For example they see on the Application Health Status a popup window that says:
80% Health Index
First what is noticed is that not all transactions are mapped to either fast/slow/failure, there are 90 transactions not mentioned. These are the ones DCRUM considers as aborted. They have no influence on the Health Index and Availability.
Second Health index is 80%, this is calculated by the following formula
8 fast transactions / (sum of fast 8, 1 slow 1 and failure 1)
The customer is happy that the aborted transactions are not counted. However they would also like the failed transactions be ignored in the Health index.
The question is there a setting, where we can say ignore both the -2 Transaction Abandoned -3 Transaction Aborted?
sure I follow the logic here. Would that not defeat the point of the sequence
as I know you can’t exclude them from the HI calculation. The only thing you
could try is to filter those ones out using DMI by applying !-= Transaction