a customer of mine would like to use DC RUM to monitor SAP and Lotus Notes. While SAP is clear, can they use the SMTP decode for Lotus Notes? Will they be able to get real user experience metrics?
Short answer is NO.
Long answer is that if it's only email they use in Notes, then you might have some success. The problem with Notes is that it uses a single port for all communication and the content is encrypted/reshuffled so it doesn't lend itself to any decodes that I've come across, either from Compuware or from any other vendor (not even IBM).