Showing results for 
Show  only  | Search instead for 
Did you mean: 

This product reached the end of support date on March 31, 2021.

NAM 2018 report - Timezone



We upgraded our DCRUM 2017 to NAM2018 and found that "Client time zone" is no longer available in Manage Reports --> "While loading report, change time zone to".

We need this "client timezone" as we have users from multiple regions use the same reports, and it is not convenient for them to change time of report when generating one.

Is it by design of NAM2018, or is it a bug? Can we request for such "feature"?




Hi Hiep.

NAM 2018 we decided to give more control to the user over their their locale and timezone settings, instead of trying to detect those automatically.

This way users coming to your report from different locations can ensure to have them rendered in the timezone settings that are most useful for them. They just need to specify their time zones in the profile settings.

Here is an example - two users accessing the same report at the same time with two different timezone settings.

Please note that I did not have to change the report definition; it is still set to "Leave current" time zone.

Does that work for you?

Hi Sebastian,

Thanks a lot for the explanation. This works for me, but not sure if some VIP users like it because they will need to update their profiles 🙂