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This product reached the end of support date on March 31, 2021.

NAM2018 Server login problem

Shirai
Guide

On the NamServer login screen, I entered my username and password and clicked "Login". Then, it jumps to "https: //172.17.x.x/LoginLanding" and the screen does not change in the wait state. Are there any problems with the setup method?


4 REPLIES 4

Jacek_Janowicz
Dynatrace Pro
Dynatrace Pro

Hi Toshimasa,


It seems that there is some kind of issue with screenshots you attached and I can't reach them. Could you please upload them one more time ?


Thank you


Jacek


I attached the screenshot to the Excel sheet and uploaded it.

Thank you

Book1.xlsx


Thank you

I would start with clearing your browser cache (or trying to login from other machine or other browser), to exclude cache being the reason of the problem.

if it won't help, deeper analysis will be needed, so I have no better ideas than reporting support ticket. Please, include logs from both, NAM Server and Nam Console as well as information from browser's javascript console.


Best Regards


Jacek


Hi Jacek

I thought the problem was due to cache. However, clearing the browser cache did not solve this problem.

After this problem occurs, open a new tab in the browser (Chrome) and access NamServer to access normally.


Thanks for your advice.

Toshimasa Shirai.