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RTM service not started

amohsen
Inactive

When AMD try to start rtm service it showing the error, attached screen shot .

Any idea how to fix this issue ?

6 REPLIES 6

Babar_Qayyum
Leader

Dear Abdelmohsen,

I guess you missed the information or screenshot to understand the issue.

Regards,

Babar


I add screenshot from the terminal

amohsen
Inactive

If there is any idea releated to rmt.pid

Babar_Qayyum
Leader

Dear Abdelmohsen,

As per screenshot message "failed because a configured resource limit was exceeded"

May we know the following:

  • Is installation has bee done through the kickstart?
  • How much RAM and CPU Cores installed on the AMD Server?
  • Can you share the rtm logs?

You can also look into below links for the the pre-configuration settings and post installation issues:

https://community.dynatrace.com/community/display/...

https://community.dynatrace.com/community/display/...

Regards,

Babar

amohsen
Inactive

Thanks Babar for your reply,

The issue was solved .

Actually what happens exactly, when i upgrade AMD to 12.4.10 some setting is missed, especially driver mode (native or custom), just i configured driver mode again and the issue fixed.

Regards

AbdelMohsen

Babar_Qayyum
Leader

Dear Abdelmohsen,

Thank you for your confirmation about the solution.

Best of luck in your continuing journey !

Regards,

Babar