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This product reached the end of support date on March 31, 2021.

Sample Processing Timeout force CAS to restart

chuan_sern_wong
Advisor

Hi,

Any one experiencing sample processing timeout which force CAS to restart ? Is there a workaround ?


3 REPLIES 3

Please create a support ticket. It should be analyzed by our team.


There is an inner watchdog that restarts the service if the processing time of a single interval exceeds an hour. It's way too long. Most probably some unpredicted error occurred. Please create a support ticket.

Regards,
Tomek


chuan_sern_wong
Advisor

Thanks Tomasz, already done so and working with them closely.