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This product reached the end of support date on March 31, 2021.

Software Services auto created for Client IP Ranges

Dynatrace Organizer
Dynatrace Organizer
I have a few questions on the System Created Software Services that are specific to a CLient IP Range as seen in v12.1 Sp2.
  1. These Software Services are not visible in RUM Console. Is this expected behavior? Or is it expected to see these SS listed along with other Software Services? 
  2. Can we change the configuration of these automatically created software services?
  3. Assume that a Client specific software services named like 'oracledb _ salesapp' was created on a Oracle DB Software service. A few days later, the original 'oracledb' software service is reconfigured (like change in query aggregation or query learning etc). Will these changes in 'oracledb' be applied to the auto created software service? 





Dynatrace Guru
Dynatrace Guru

If I understood you correctly : 

  1. Yes - this is by design that they are not visible. Software services with Suffixes have the same configuration for the "Parent" Software Service so there is no point to distinguish them in the list of all software services. This is something like additional configuration of the software service to report it on many names in the CAS and AMD.
  2. No, you cannot. The Software Service with Suffix has the same configuration. What's the point of having same software services but with different configuration? If there is some valuable use case, please describe and create an enhancement request.
  3. Yes. See answer (1)
Senior Product Manager,
Dynatrace Managed expert