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This product reached the end of support date on March 31, 2021.

Support for new Citrix FMA & HDX features?


Will there be support for new Citrix FMA & HDX features that are built on top of ICA


Dynatrace Pro
Dynatrace Pro

Only if we place such Product Idea ...

Dynatrace Organizer
Dynatrace Organizer

Hi Adam P,

The release notes for 12.4.5 (below link) mentions about HDX in section on 'Reasons for Upgrade to DC RUM 12.4 -> Citrix AppFlow analysis'.

'Netscaler's perspective on user activity and performance delivered by Citrix servers. An alternative to HDX Insight, integrated with real-user management of all users and all applications.'

So what should we respond to a Client who wants to know if we support HDX or not. If Yes, How do we support HDX?

See release notes at:


HDX is a set of technologies targeted at improving the end user experience for Citrix users.

The 12.4.5 release notes mention HDX in context of HDX Insight - Citrix's performance measuring module which DCRUM supports by monitoring and reporting AppFlow data provided by Insight.

DCRUM is also able to report metrics for HDX ICA channels. What is not supported is automatic reporting of ICA channels sent over RTP (UDP).


Dynatrace Helper
Dynatrace Helper

I am also interrested by the response to provide for HDX Support!!

According to metrics available on HDX Insights side, I am wondering if we are able to report over the whole scope once AMD is fed with AppFlows from Netscaler...