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Unlock a TestPartner Database

anoh_brou1
Newcomer

Can anyone provide a hint on how to unlock a TestPartner database for the current version of Synthetic Monitoring?  I tried the database utility and other ways to no avail

 

Regards,

Anoh

5 REPLIES 5

brandon_menna1
Inactive

Hi Anoh,

Is the database still opened?  Is there somehow another session logged on that is accessing the database?

When all instances are closed, it should then be unlocked.

If you are in the Maintenance (I am not sure if this is what you mean when you say database utility), what happens when you go through the "Unlock Records" option?

Are you logged on with an Administrator account or a standard user? 

Have you tried a reboot and/or log off/log on? 

Any other information you can provide?

If the issue persists, it would probably be best to open a support case.

anoh_brou1
Newcomer

Hi Brandon,

Even though I unlock the database thru the database utility, when I check the user is still there  And the user happens to be the name of the Compuware that I am on.  I am really frustrated  This has been going on since yesterday.  Are you in the position to do a WebEx session to give me a hand?

anoh_brou1
Newcomer

Hi Brandon,

I unlocked it  Thank you for responding to my question

 

Regards,

Anoh

brandon_menna1
Inactive

Hi Anoh,

Perhaps when you have the opportunity you can share a quick update on what steps you took to resolve it.  If anyone else comes across this, they will then have something to try.


Thanks!

anoh_brou1
Newcomer

Will do!