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This product reached the end of support date on March 31, 2021.

When will the screen capture be included in the email of a "give-up" alert?


CAS: Are there any plans to include the screen capture of the give up when the email alert goes out? Is there a way to include the URL to the unavailable transactions report filtered down to the application in the body of the text?


Dynatrace Helper
Dynatrace Helper

Hi Matt,

Something I've used in the past has been to create a DMI for an application which will show the failures and links/thumbnails to screen captures. If you need to break it down by agent within an application I'd advise utilizing the interactive feature of dashlets so that results/screen captures will show for which ever agent is highlighted. When you get it how you like it, include the link to that DMI in the subject of your alerts.

Hope that helps!