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This product reached the end of support date on March 31, 2021.

amd upgrade 12.1.4 rtm not starting

DynaMight Pro
DynaMight Pro

After an upgrade, RTM will not start, see log:

L2 2015-09-09 08:04:22.894 0:[main]@common/rtmprop.cpp:238 Reading config file:/var/spool/adlex/rtm/pfinder...
L2 2015-09-09 08:04:22.894 0:[main]@common/rtmprop.cpp:240 Done.
probe version: ndw.
os version: RHEL6_x86_64
compiled with: CFLAGS=-O3 -g3 -pipe -fno-strict-aliasing -DLINUX26 -DCS_SYNC_BY_SPINLOCK -D_DEBUG -I. -I./include -I./lib/openssl/openssl-0.9.8o/include -I/usr/kerberos/include -I../libpcap/libpcap-1.2.1 -I.. -I../pmframework -I../pmutil -I../pmxpath -DU_STATIC_IMPLEMENTATION -D_REENTRANT -D_LINUX_THREADS -DRTM_VPN -DRTM_SHM -DMACHINE_x86_64 -Wall -Wno-format -W -Wpointer-arith -Wcast-qual -Wcast-align -Wno-deprecated
created: Thu Jun 25 11:35:05 CEST 2015
build: build@cwpl-ap011-build6-64:/build/rtm_and_ubin.ndw.12.2.4/ndw-12-02-04-0009/pm/rtm
Begin Stack Frame Dump
/usr/adlex/rtm/bin/rtm() [0xbf29a9]
/usr/adlex/rtm/bin/rtm() [0x428c44]
/lib64/ [0x33506326a0]
/lib64/ [0x3350a093a0]
/usr/adlex/rtm/bin/rtm() [0xbaebee]
/usr/adlex/rtm/bin/rtm() [0xbacde9]
/usr/adlex/rtm/bin/rtm() [0xbad569]
/usr/adlex/rtm/bin/rtm() [0xbaa2bc]
/usr/adlex/rtm/bin/rtm() [0xbab248]
/usr/adlex/rtm/bin/rtm() [0x43199e]
/usr/adlex/rtm/bin/rtm() [0x42a22b]
/lib64/ [0x335061ed5d]
/usr/adlex/rtm/bin/rtm() [0x4283f9]
End Stack Frame Dump
All stack addresses list: 0x0000000000bf29a9 0x0000000000428c44 0x00000033506326a0 0x0000003350a093a0 0x0000000000baebee 0x0000000000bacde9 0x0000000000bad569 0x0000000000baa2bc 0x0000000000bab248 0x000000000043199e 0x000000000042a22b 0x000000335061ed5d 0x00000000004283f9
signal 11 caught, killing other threads
generating core dump
L0 2015-09-09 08:04:24 sigchld_handler: child 5075 termination status: 0 signal: 139

Dynatrace Pro
Dynatrace Pro


Please log a new ticket with our Support and attach log files from AMD rtm.log & rtm_perf.log + applications.xml file + rtm.config file


DynaMight Pro
DynaMight Pro


Ticked logged this morning, in your opinion: I want to upgrade to 12.3.x is it smart to continue?

Maybe the problem wil be solved automaticly

KR Henk

Dynatrace Pro
Dynatrace Pro

Yes, definitely. We're releasing 12.3.5 this week, so that's the version I recommend to use.

12.3.5 is combined 12.3 GA and includes all previous service packs and more. It is also a standalone installation package, that is you don't need to use 12.3 GA first, just take the 12.3.5 instalation binnaries and upgrade.

Note, not only the AMD should be upgraded to 12.3.5 but all other components (CAS, RUM Console, too).

Here's a resource that can help with the migration preparation:


Dynatrace Pro
Dynatrace Pro

It turned out to be /var/spool/adlex/rtm/jdata file that RTM process was unable to read and continue.

It will be fixed in 12.2 SP5 and 12.3 SP6, but if you need the fix earlier please open support ticket.