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metric operation time with breakdown.

ckc
Organizer

Hi,

We are seeing some differences in where the time is spent on webrequest from a browser application, some have most time on other operation and a few most time is on server time on the same request. The difference is in the browsers, versions and types are there any versions/types of browsers that is not supported regardig the metric "operation time with breakdown"?

 

regards,

Claus

 

5 REPLIES 5

alasdair_patton
Dynatrace Pro
Dynatrace Pro

Hi Claus. 

As far as i am aware browser type relates to the client and not the operation time metric. Operation time with breakdown should not be related to the browser. Rather the browser used may give different results for the same operation. This is common as developers usually build applications for specific browsers. 

If you can post a screenshot of your differences i can have a closer look.

Regards

Alasdair

ckc
Organizer

We have this one, two users it shows "server time" as the biggeest time comsumer, all the other "other time".

And it does seem to catch the client type and version on these two users, its standard machines with same policies and IE versions.

 

 

 

alasdair_patton
Dynatrace Pro
Dynatrace Pro

Hi Claus

Looking at that report, those are average response times for multiple requests. I am guessing what is happening is that you have an one that is much higher than the others and is skewing the average.

Do you have an ADS? If so you could look at the individual requests in it. You could also enable request and response header recognition so we can see why the browser is not reported.

If not can you add time as a dimension to that report and set the resolution to 1 period so we can see the greatest breakdown?

 

Regards

Alasdair

alasdair_patton
Dynatrace Pro
Dynatrace Pro

Also another thought. Which version of DC-RUM are you using?

Regards

Alasdair

ckc
Organizer

We dont have any ADS im afraid, and running version 12.3.3.39

 

We dont really get the "operation time with breakdown" on our sap crm SS, on two users its always server time as the biggest time comsumer and on the others its other time.

Its not on one request that skewing the total, its all request on these two users, we think its because failure to get information from there browser, hence the type and version is blank on them.

Im just confused why its setting it on server time when its not