I'm using CAS 12.4.10 with two AMDs (one local and one remote) running well for over a year. However, today I opened RUM Console and click "Software Services", I found that most of the software services were missing. After compare with the previous software services name, it seems all software services of local AMD were missing, I already rebooted the AMD, CAS and RUM Console but problem persist. Is there anything else I can do to fix it?
Any ideas are welcome.
Solved! Go to Solution.
I didn't make any changes to the local AMD for months, I checked the applications.xml and all software services are there, just don't know why they disappeared in RUM Console suddenly. Thanks God the problem was solved after I "publish" the AMD once again -- nothing modified, simple open the AMD configuration and save, publish.
We have faced the same issue. In order to have the software services reappear, you need to force the AMD cache refresh. You can do this by changing software service name and then right away changing it back.
Please try if the below steps to resolve:
Please let us know if this helps to resolve your issue.
Thank you, Martina
Thanks for your reply. Yes, that's what exactly I've done to solve the problem.
You mentioned AMD cache refresh, any reason behind that causes it didn't "refresh" itself?
This is a recently discovered bug in the software. The issue seem to manifest itself after a RUM console restart. However, you will be pleased to hear, that a fix is available in the upcoming DCRUM releases (so 12.4.15 in your case if you do not plan to upgrade to version May 2017, in that case the SP3 will bring the fix). Until then, you will need to use the above mentioned workaround.
If you have any additional questions, do not hesitate to let us know 🙂