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not able to capture HTTP user login names in NAM

ravi_mr
Newcomer

Hi,


I have configure user name recognition rule but still in user explorer . in user name column it is showing client IP instead of user name.

Anybody can provide some suggestions ?


Regards,

Ravi


1 REPLY 1

Jacek_Janowicz
Dynatrace Pro
Dynatrace Pro

Hello Ravi,


My first suggestion would be to make sure if your rule for user name recognition works fine. The easiest way to do it would be to check if you can find user names in the zdata samples produced by NAM probe.

Of course you may enter support ticket to receive our support's assistance if it's needed.


Best Regards,


Jacek