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ActivateGate unable to connect to Dynatrace cluster

jdespatis
Newcomer

Hello,

 

I'm currently using OTEL Collector that receives some metrics / traces / logs and then pushes them to my https://{environmentid}.live.dynatrace.com, it works fine

I'm trying now to switch to OneAgent / ActiveGate

 

In a docker image, I download ActiveGate (downloaded from https://{environmentid}.live.dynatrace.com with a DownloadToken), thanks to the document available at https://{environmentid}.live.dynatrace.com/ui/deployment/activegate/linux

This step works fine

 

However when launching  /bin/bash Dynatrace-ActiveGate-Linux-arm64-1.297.7.sh, I get the error : " Timeout waiting for connection to server https://{environmentid}.live.dynatrace.com:443/communication"

However, in this docker container, no connectivity problem when I perform a wget https://{environmentid}.live.dynatrace.com:443/communication, I get a 400 Bad Request, but no network timeout

 

I've checked that my 9999 port in the docker container is not already binded by another process, the port is free

The laptop on which this container is running has not a big load, so default http connection is enough (as quoted on other threads discussing about this problem)

 

I guess I've missed something, have you some idea please ?

 

Thanks for your help!

1 REPLY 1

jdespatis
Newcomer

My last sentence is incomplete, I meant "default http connection timeout is enough" (120sec)

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