26 Nov 2024 01:01 PM
Currently, our team that manages Dynatrace in our environment, cannot get the Poly Studio X Series devices to be seen. We have the devices set properly per HP/Poly but our team is saying that the devices are blocking incoming...which is somewhat true. They cannot accept write requests. They can only send. However, we're being told that because there is no OID (only the proprietary MIB from the devices) that information cannot be populated in Dynatrace. I find that very hard to believe. This seems to be an issue with the configuration of the Dynatrace application, in my opinion.
26 Nov 2024 01:13 PM
Hello @ChrisBlack2112
Kindly confirm is the below URL related to the highlighted concern:
Regards
Peter
26 Nov 2024 01:58 PM
Yes, those are what we are using.
26 Nov 2024 01:22 PM
If you're try monitoring the Related servers that operate the solution, you will proceed with the normal Oneagent deployments based on the Operating system:
In case there is a block, check the firewall settings and related headers that should be enabled through the Firewall:
Regards,
Peter