Data not reflecting after VMware integration in dynatrace

[Munzir]

We have integrated VMware in dynatrace but the data is not reflecting like CPU, Memory, Network.

I have used the AG and not deployed any agents on the VM's.

On each Host we have around 50 VM's but the all the VM's are greyed out and cant select the a single VM to check the

utilization. 

[radek_jasinski]

Have you verified the permissions for the user you are connecting to VMware with?

https://www.dynatrace.com/support/help/shortlink/vmware-monitor-hub#connect-dynatrace-to-your-vmware...

https://www.dynatrace.com/support/help/shortlink/limit-vmware-monitoring

Radek

[Munzir]

The user is having the permissions, the test connection is also successful.

[radek_jasinski]

Connecting is one thing, but the question is whether you have verified the settings on the VMWare side from this link: https://www.dynatrace.com/support/help/shortlink/limit-vmware-monitoring#prerequisites

[Munzir]

I have confirmed that the user is having the required permissions which I 

am attaching, even then the data isn't showing up. 

What could be an another reason for it ?

[adminApmosys]

The connection is not available please check the connection and reply by client servers 

[andre_vdveen]

Hi @Munzir, have you gathered a diagnostic archive for the ActiveGate used for the VMware integration yet and reviewed the logs? It could be helpful to determine the cause.

Also, have you performed the troubleshooting steps?