Dynatrace Cluster/Tenant Location

[Kenny_Gillette]

Has anyone figured out how to determine the location of a Dynatrace cluster or tenant without having to ask Dynatrace directly?

The Dynatrace Health Status reports sometimes mention location-related issues, and I’d like to identify whether these might impact us without relying on Dynatrace support. I’ve already tried asking DT Chat, but they didn’t have an answer. I’ve also searched through the APIs, DQL, and the environment settings, but haven’t found anything useful.

Any thoughts or ideas? If not, I will open an RFE.

[MonikaBalogh]

Hi Kenny,

Thanks for your question. Unfortunately, I don't have an answer for you. But I'm forwarding your question to our support team.

Regards,

Monika from the Documentation team

[StrangerThing]

I would also like some easy way to determine if I'm affected by regional issues like this. Happy to submit a product idea if needed.

[Kenny_Gillette]

I asked Davis CoPilot and said it can't be done:

Where is my tenant located?

Unfortunately, there is no direct way to determine the location of your Dynatrace tenant without contacting Dynatrace support. If you are experiencing location-related issues, I recommend reaching out to Dynatrace support for assistance. Additionally, you might consider submitting a product idea to request this feature.

4 sources (Pretty nice that it linked to this post :))

Dynatrace Cluster/Tenant Location

Community

Re: Dynatrace Cluster/Tenant Location

Community

Re: Dynatrace Cluster/Tenant Location

Community

Dynatrace SaaS release notes version 1.285 — Dynatrace Docs

Documentation

[Kenny_Gillette · Accepted solution]

Please vote for RFE: https://community.dynatrace.com/t5/Product-ideas/Dynatrace-Cluster-Tenant-Location/idi-p/280385#M526...

[AntonioSousa]

@Kenny_Gillette ,

One way to get it is through DNS resolution:

nslookup abc12345.live.dynatrace.com
Server:  one.one.one.one
Address:  1.1.1.1

Non-authoritative answer:
Name:    cluster-eu-west-1-prod13-ireland.live.dynatrace.com
Addresses:  52.215.128.xxx
          52.xx.xx.xxx
          ...

In the case of AWS, whar follows cluster-, in this case eu-west-1, will be the region where the cluster is.

[Julius_Loman]

Similar for Azure: for example doaks-prod3-westeurope.live.dynatrace.com for Azure Westeurope (Netherlands).

Anyway having this information in the myaccount or in the environment itself makes perfect sense.

[waikeat_chan]

Maybe can use this curl command to find out:

curl --request GET --url https://api.dynatrace.com/ref/v1/regions --header 'Authorization: Bearer abcdefjhij1234567890'

[Julius_Loman]

This API provides different information - the list of regions the account itself uses. Also in my case, it includes regions I'm definitely not using 😀 

[waikeat_chan]

Thanks Julius.

Funny that you mentioned it, because I think the curl command was provided by Support to me quite a while ago (don't remember is in Chat or in Support Ticket)

[Julius_Loman]

My environment resides in AWS Ireland. The GET request to the API returns for me:

[
  {
    "name": "US East Virginia"
  },
  {
    "name": "US West Oregon"
  },
  {
    "name": "EU West Ireland"
  },
  {
    "name": "AP Southeast Sydney"
  },
  {
    "name": "Australia East"
  }
]

I'm not sure what it means, as it is not a comprehensive region list (the best source is here), nor the list of regions my environments are running in.

[kuncarlos]

As a Dynatrace CSM, I get this question often. My response for the customer to check for themselves is the following: 

The answer to your question right now is the following:

Public approach to determine so:

1. DNS lookup on the tenant's domain name to get the A records: https://gsuite.tools/dns-lookup

For example:

1. IP geolocate one of the A records to determine its reverse hostname: https://gsuite.tools/ip-location

I hope this helps.