We continue to see this is issue when we attempt to update the oneagent. It may be one or two hosts, but sometimes it can be multiple.
Our analysis shows that the oneagent update will fail due to the previous msi file missing and so the uninstall cannot proceed. This is still a mystery to why the msi file is missing and not sure if instructions are sent from the oneagent update to clean up the old msi even though the update fails.
Once the update fails, the AI_RecylcleBin will eventually fill up causing the drive to run out of space. It requires manual intervention to:
- Delete the AI_RecycleBin to reclaim the space
- Download the previous oneagent version to the host. Sometimes this requires reaching out to support to make the version available to us for download
- Extract the msi and place it in the %WINDIR%\Installer directory with the name referenced in the uninstall error
- Run the uninstall
- Reinstall the oneagent to the newer version
It is understandable that the update may fail sometimes but having the AI_RecycleBin fill up and create an outage is unacceptable.
