Dynatrace SaaS Dashboard Timeout - Login required

chavya_khanna · ‎31 Jan 2018

Hello,

Every day after 24 hours Dynatrace SaaS Session Timeout and we are required to Login again.

Any suggestions how we can avoid it and keep us logged in forever?

Thanks

gerald_ · ‎31 Jan 2018

Hi @Chavya K.

Just to verify. Did you check "remember me" on the login page?

Gerald

chavya_khanna · ‎01 Feb 2018

Hi Gerald, Yes Done that.

gerald_ · ‎01 Feb 2018

Ok, we need to investigate this. Can you please open a support ticket?

Thanks,

Gerald

chavya_khanna · ‎06 Feb 2018

Hi Gerald, I already have a Support ticket

SUP-5149, Its status has been set to resolved but it's not - I still face the issue where SaS Login kicks us out on daily basis. Would you still like me to create another ticket?

gerald_ · ‎07 Feb 2018

@Chavya K. I'll talk to the team and let you know.

chavya_khanna · ‎07 Feb 2018

Sure Thanks Gerald! would appreciate if we could get a solution to this issue.