Dynatrace problem creation and resolution delays

[arjun_singh5]

We are having a issue that there is a delay of around 2 minutes in problem creation and 7 minutes in problem resolution.

The time shown in problem is accurate but we will receive email notification and problem is created in Dynatrace after 2 minutes.

The issue is same for resolution but here delay is 7 minutes. The problem is resolved at 16:49 but we receive email and problem is resolved in Dynatrace is 16:55 .

Could you please help us how can we resolve this?

[wolfgang_beer · Accepted solution]

The defined sliding observation window of an event in Dynatrace typically is 2 out of 5 minutes. Which results in a delay of 2 min minimum for the alert.

In case you want to alert within 1 minute, you can choose a custom alert type in global settings > anomaly detection > custom events for alerting and set it to 1 out of 3 minutes.

This event should open within 1 minute and close within 3 minutes.

Please note that at least 1 minute has to be used as minimum observation period.

Best greetings,

Wolfgang

[arjun_singh5]

@Wolfgang B.

What about the resolved problem. It takes 7 minutes to display on dynatrace and for email notification. We can see problem resolved on UI after 7 minutes of actual resolution. As soon as we see on UI, we will be notified.

How to configure this?

[arjun_singh5]

Addition to my previous reply, Is there any way we can configure default observation window to 1 minute so we don't need to create custom alert for every problem.