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Excluding a Process Group from a Global Customer Service Detection rule


Hive mind question.

We have a Global Service Detection rule in place.  We are need to disable this rule however this will impact around 62 Services across multiple application teams.

Is there a way of adding an exclusion to the detection rule? I know you can set Process Group restrictions on the rule but I'd rather avoid having to set 60+ PG restrictions if I can add an exclusion instead.  Also this will mean we can control the disablement of the rule and it's potential impact on Dashboards, Management Zones, Key Requests.....



DynaMight Legend
DynaMight Legend

are you able to share the rule you have defined so we can review it and see where alterations can be made in order to accomplish your need?


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