General CPU usage - z/OS empty data

[cleber_sanches]

Hello Friends, when updating oneagent to version 1.241.223 on z/OS CPU consumption data is not shown.
Has anyone ever encountered this problem?

Tks, Cleber

[techean]

Haven't tried, did you tried this on lower environment? does restarting the OS was able to solve it? If not than can definitely raise a bug.

[cleber_sanches]

Hi techean.

I'm working on version 1.231 and I'm looking to upgrade to the latest version.
And today it is working normally.

Tks for help !

Cleber

[techean]

Thanks for this update, there could be multiple reason data not getting pulled up. Do update here if any RCA finding is available.

[cleber_sanches]

Hi Techean.

I noticed that the device created by one of the network interfaces responds correctly. It's my NAT. However, it does not present the CICs.
CICs went up by another IP address on the same z/OS.

Maybe you can help me with the analysis.

Tks, Cleber

[techean]

The CISs ip can only tend to change if there is a configuration change in TCP/IP configuration files or DD name SYSTCPD in CICS startup JCL. Can you just check why the ip had been change?

[Babar_Qayyum]

Hello @cleber_sanches 

Did you get any input from the support? We recently upgraded the UAT environment agents to the 1.241.222 version and did not face the described issue. The only difference between your and my version is .222 and 223

Regards,

Babar