How to suppress process group availability monitoring through Maintenance Window?

[Hillman]

I have currently setup availability monitoring which check on the process instance count within the process group.

However, when I try to setup the maintenance window to suppress the alert during a change, I have found that the alert still being triggered even if the process group has been included.

Is there any way to suppress the alert?

[p_devulapalli]

@Hillman Can you please check if you have selected the correct option under "Problem detection and alerting" in the maintenance window. This could be a reason for receiving alerts in maintenance windows 

[Hillman]

Hi @p_devulapalli, I have tried that before but the alert still being triggered and the alert profile has been associated.

[p_devulapalli]

Hi @Hillman , probably next option would be to look at the filters used and if they are correctly scoped to include the process group

Also the alerts that are being triggered - are those being trigged during the maintenance window timeline or after the window has closed?

[Hillman]

Hi @p_devulapalli , they are being triggered during the maintenance window.

[Peter_Youssef]

Simply:

1. configure the maintenance window as per the intended time and occurrence times.
2. you have two options to select from as per your requirements
3. narrow the scope or increase it according to the shown criteria below.

Thanks

[Hillman]

Hi @Peter_Youssef , that's what I have been configured but the alert profile still being associated, thus generating incident tickets.

[PacoPorro]

Can you share your maintenance window?

[Hillman]

@PacoPorro 

I have setup the maintenance window like this:

And the process group does have the tag assigned:

However, the alert profile still being mapped to the alerts. Thus leads to incident tickets being generated.

[PacoPorro]

Looks fine to me.
Try with support.