Monitoring Windows OS related Services using Dynatrace - Like NTP , PrintSpooler etc.

[hgouramoni]

Hi We have couple of servers with Infra only mode where we want to monitor windows services which are critical for platform support . These services are not getting discovered automatically by DT One Agent .We tried to define the Process detection rule but it is not working.

[Julius_Loman]

This generally works quite well, just two things to keep in mind:

1. did you restart the processes (managed by windows services in your case)? the process group detection happens at each process startup.
2. don't expect to see the processes on the host page in the "Processes and Containers" area. They will be visible only in the "all processes" (you have to click on that to show all known process groups on that host). Only technologies known to dynatrace will be shown on the host screen like Java/NET/Go/NodeJS/.... However, you can still setup availability rules for those process groups, just choose the right process group you want to setup the availability rules and I believe that is what you want to achieve. Just don't be fooled when you don't see any process on the host screen.
   
   

[hgouramoni]

Restarted processes that we want to monitor and i saw in "All Processes" area. Still we are unable to see any windows services of process groups.

[Julius_Loman]

You won't ever see any entities or status representing windows services in Dynatrace. Dynatrace works on the process level. A windows service typically is just a process with some kind of managed execution.

Can you be more specific in what you are trying to achieve?

[hgouramoni]

We can able to see .Net , IIS, GO, JAVA processes in All Process area but not able see Print Spooler service in DYnatrace. We followed your steps, still we couldn't see.

[hgouramoni]

Hi Every one, Can you please respond as soon as possible on above requirement.

[Radoslaw_Szulgo]

I think you need to setup a custom device / use remote plugin - see details here: https://community.dynatrace.com/spaces/482/dynatrace-open-qa/questions/228430/can-we-monitor-ntp-syn...

and: https://www.dynatrace.com/support/help/extend-dynatrace/plugins/activegate-plugins/

[Radoslaw_Szulgo]

The other question is why would you bother with these processes if they don't impact your users and services? They should also be reported as "Windows processes"

[Julius_Loman]

Still, they might be important for the operation of your applications.

Process group rules do not work with certain windows service processes. Printer spooler is for example one of them.

[hgouramoni · Accepted solution]

For monitoring PrintSpooler windows service, we have created environment variable(DT_CLUSTER_ID=PrintSpooler) in Registry Editor, then restarted that particular service and OneAgent will automatically picking this service and showing results in "All Processes" area of process groups on that host. Issue has been resolved now.Thanks for your all suggestions. If you need any details on this, let me know.