On-demand application logs - what do I need?

[azurepoc]

Hi, I would like to access application log files via Host view (Dynatrace Managed). This feature is available for me, but the archive is empty after downloading. Do I need any license to use this feature? (I don't want to monitor log files continuously)

[AntonioSousa]

Strange. If you can download the compressed file, you have authorization. Does the archive have 0 bytes, or does it have any files inside (typically inside the host id directory, there is at least a Filelist.txt file)?

But now that I tried it myself, I seem to have lost the ability to download logs??? Very strange, because I managed to download one about two hours ago... The button "Download log files" disappeared for me! Wait, I went to another environment where it was available, and when I got back to the environment where I wasn't seeing it, I was seeing it again. Maybe a transient problem, so you can try this 😉 if this is your problem...

[paco_porro]

Hi, Did you check those files contains information from latest 7 days?

[Babar_Qayyum]

Hello Adam,

Have a glance at the below link for the troubleshooting of ad-hoc logs.

https://www.dynatrace.com/support/help/how-to-use-dynatrace/log-monitoring/basic-concepts/log-monito...

Regards,

Babar

[azurepoc]

Yes, on the host page there is information if log file wasn't updated for 7 days. I can click on the file, and it is pre-checked to download. After downloading I have logs_archove.zip containing the selected file (name), but the file is empty.

Do I need any additional license to have possibility to only download log file? (I don't want to monitor or view log file content)

[AntonioSousa]

Do you know if that file has data server side?

[azurepoc]

Yes, on the server side the file is not empty

[AntonioSousa]

If there is data server-side, it should appear in the downloaded file. Might be permissions or some other strange thing. At this point, I would probably suggest you submit a support ticket, or contact the in-platform chat.