Remove or uninstall ActiveGate

[ray32073]

While initially setting up my Dynatrace environment in Azure, I expected to need an ActiveGate so I installed one and hooked into the environment.

It turns out we don't actually need it.  When I powered off the VM, I began receiving alerts:

"Azure Monitoring profile (company deployment name) is in ERROR State
ACTION REQUIRED: Edit the Monitoring configuration profile. Validate: Client Id, Secret Key, Azure Tenant ID and the Click the Save settings button which will re-attempt to create the connection."

As soon as I restored the VM, the errors went away.

I cannot find an option to gracefully remove the ActiveGate from my configuration without getting error messages. Does anyone know a way to gracefully retire the ActiveGate without getting a flood of errors?

[tomaxp · Accepted solution]

It looks like you most likely have the Azure integration enabled in Dynatrace. This integration requires an ActiveGate with the Azure module to connect to Azure Monitor and pull in metrics and resources. When you shut down the VM with the ActiveGate, Dynatrace continues trying to reach Azure through that (now missing) gateway, which causes the monitoring profile to go into ERROR state and generates the alerts. Once the VM is back online, the connection succeeds again and the errors disappear.

To gracefully retire the ActiveGate and stop the flood of errors, you need to:

1. Disable or delete the Azure monitoring configuration profile in Dynatrace (Settings → Cloud & virtualization → Azure or Connections → Azure in the new UI).

2. Or, if you still need the integration, reassign the profile to another ActiveGate that has the Azure module enabled.

[ray32073]

This is an outstanding explanation and exactly what I was looking for.

Thank you!