im trying to connect an Aruba switch with snmp generic device extension but get this error:
Solved! Go to Solution.
Hi @Ilya7 is there any news about your ticket? We'd really appreciate it if you share it with the Community, in case more people are facing the same. Thank you!
solving the ticket took a while because we were troubleshooting a lot.
As it turned out Dynatrace expects the response to be from the exact same IP adress the request was sent to. In our case we have two cisco devices which can be adressed through a single IP adress. The response then comes from one of those devices with a sligtly different IP adress.
So if you have an adress mapping, a loadbalancer or something alike the extension likely won't work.
We didn't realise it was a problem since we can do snmpgets and snmpwalks through the CLI from any machine and we would get an immediate response.
tl;dr: Response must come from the exact same IP the request is sent to.