Salesforce event monitoring issue

[tijust1]

Hi

I am trying to setup to monitor Saleforce events but facing issue while establishing the connection. Is it mandatory for Salesforce to have an active Event Management account when fetching Salesforce event data in Dynatrace?

Thanks,

Tijust

[radek_jasinski]

Here you have all the requirements:

https://docs.dynatrace.com/docs/shortlink/salesforce-insights#salesforce-prereqs

What error are you receiving?

 

Radek

[tijust1]

@radek_jasinski I followed all steps to capture those 8 Events data. Error

Connection fail -- ""Invalid_client_id". I am suspecting if Event Management account is not active in Salesforce then its not possible to get those data but not sure.

Tijust

[radek_jasinski]

Can you activate this account and try?
Here you also have a thread in relation to the same error:
https://salesforce.stackexchange.com/questions/179731/invalid-client-id

[tijust1]

I will go through this in more deeper but it seems I need to involved SF team as well. Let me try this.

Tijust

[radek_jasinski]

Let us know - it will be good to know.

[tijust1 · Accepted solution]

@radek_jasinski I worked with Salesforce them, once Event Management account was activated, Dynatrace started capturing events. 

Thanks,

Tijust

[radek_jasinski]

@tijust1 Super, I'm very happy for you! Thanks for the info.