When is the information in the request payload encrypted

[carlos_carreno]

• What procedure should be followed when the information within the payload of the request is encrypted? How could this information be obtained? Is it necessary to request the encryption certificate? Is it required to capture the messages that travel in that request?

[MostafaHussein]

if you're asking about the capturing request attribute from the payload, I had past experience about it and it's not doable, the only way is to capture from the request headers or the response headers.

if this is a different point please mention more details.

Thanks,
Mostafa Hussein.

[carlos_carreno]

When a capture is made through Bizevent, the information in the request was captured, but now that information is arriving encrypted. For example: Name: Carlos, Age: 45. The help needed is how to obtain this information again.

My theory is that I would need to talk to the application provider and see if I can access the information again through a certificate or key. The question here is whether this is the right approach or what path to take for the solution to regain visibility of this information, and if it involves a certificate, how is the configuration done in Dynatrace?

[MostafaHussein · Accepted solution]

i think the workaround is to be captured from the server-side level to capture these values from method parameters or returned values from specific method, in some-case we'd the same situation that data is encrypted also within the code level but there was a global method within the code was responsible of logging parameters, inputs, outputs and processing events, so we focused on this method and got reported log lines then we made text processing for extracting the desired values that we're not able to capture from the client-side & server-side.

I hope this be helpful.

Mostafa Hussein.