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When user login consists of a captcha, user login is not reported by Dynatrace?


Dynatrace Champion
Dynatrace Champion

Hi can you please provide more details? Are you missing details for real user monitoring or synthetic browser monitors? If you have an account please open a support case, this might be the right channel for your issue.

One of our applications, which is monitored under RUM, has a login page which has an ajax call to some other application. This login page action is not being identified under the User sessions. All other user actions for a particular session of the application are being identified. Upon looking at the console of the browser, we noticed that Dynatrace Javascript is not being injected on the login page? What can we do to enable the Dynatrace javascript for the login page as well.

Is this Login page delivered by the same server which is delivering the rest of the application? If it is a different server make sure it is also instrumented with the OneAgent to get the JS Agent at the login page.

Dynatrace Certified Master - Dynatrace Partner -

DynaMight Legend
DynaMight Legend

AFAIK single page requests are not counted reported to user sessions. Unless to session proceeds to other pages, it's not reported as a session for licensing.

Certified Dynatrace Master | Alanata a.s., Slovakia, Dynatrace Master Partner

What do you mean with single page requests? - If you mean a normal page load (for example entering a url in the browser) this will result in a user session with just one user action.

You are correct, it's visible as a session in Dynatrace, but it will not be counted for licensing (bounce visit). Sorry, it was my misunderstanding.

Certified Dynatrace Master | Alanata a.s., Slovakia, Dynatrace Master Partner

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