In the view of the problems, Dynatrace Managed is indicating to me 10 impacted users, however, it does not show the application and especially when I click on these users it opens the User Sessions screen with no users listed.
Is there any trick to be Managed? Or maybe it's a bug?
Thanks for the help.
Thank you for responding.
The version of Dynatrace Managed is 1,164,125,2019,0318-211420. OneAgents is up to date with the latest version available for Managed.
Regarding the fact that it is live sessions, the example I attached could lead to this conclusion. But when I looked at an older problem (March 19 and ended the same day), user sessions are not shown either (I attached a new image). Sessions are within the retention period of 35 days.
This association between the problem and the impacted users is based on what? What defines this association?
One workaround I tried was to filter user sessions, but there is no "Impact-by-problem" parameter.