cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dynatrace User sessions don't seem to be aggregating in a few instances

HBoina1
Newcomer

Seeing User Sessions in the tool with 1 action per session and then tens or hundreds of sessions for the Anonymous user identifier. Examples in attachment. All the user actions should be in one User Session. Low overall number of examples. Some examples do have sessions that were tagged with a user tag value, however they are still showing as anonymous.Dynatrace_user_session_issue.docx

3 REPLIES 3

pahofmann
DynaMight Leader
DynaMight Leader

Could you maybe add the content of the document to your post? Downloading a random .docx from a form post is probably not something many people will do 😉


One problem for split session could be that the browser is not retaining the dynatrace cookies needed to stitch the session together.

ChadTurner
DynaMight Guru
DynaMight Guru

There are multiple things that can be attributed to this. Some of this is covered in the following link: https://answers.dynatrace.com/questions/217969/view.html


-Chad

AlexanderSommer
Dynatrace Pro
Dynatrace Pro

@Hemakumari Boina Please open a support ticket. Our support team will help you on this very environment specific issue.