How to read business impact analysis from affected mobile apps

[andra_nosa]

Hi,

I have question about business impact analysis from affected mobile apps

In the picture above, there is a problem with the two mobile applications MyBCA Individu Mobile and BCA Mobile Production, with user impact on MyBCA Individu Mobile 1.3k/4.17k and BCA Mobile Production 3/10.9k and on both application we set RUM 100% on MyBCA Individu Mobile and 1% on BCA Mobile Production.

We've checked the user session example but the numbers doesn't match those of the affected user

How to read impacted affected users?

Best Regards,

Andra

[ChadTurner]

@andra_nosa I dont quite follow. The Problem card shows a correct total count of affected users. If you have a reduced limit on the number of captured sessions then yes you'll have a lower count of affected users because you are turning a bling eye to the other 99% of users. To get the most accurate affected user count you need to monitor all the users. 

[andra_nosa]

Hi ChadTurner,

We have same problem same as first my question

how does dynatrace work for those affected users ?

Regards,

Andra

[Babar_Qayyum]

Hello @andra_nosa 

It will show you the user sessions' sample but not the exact number of the observed users.

Regards,

Babar

[Julius_Loman · Accepted solution]

Correct, it's an estimate of the affected users. Not the exact number. This is obtained on problem start and is not updated the whole time while problem is opened.

[andra_nosa]

Hi Julius,

I want ask if affected user is 167/4.92k

How percentage for 167 affected user it will see on user session example ?

We set RUM for mobile apps is 1%

Regards,

Andra