Installation of flutter version 3.309.1

[gcampuzano]

 Hello, good morning. I installed the Flutter extension for mobile devices with version 3.309.1. The instrumentation was performed based on the documentation, but the metrics are not reaching the tenant. What could be the cause and how could it be solved?

[PacoPorro]

Can I suggest you to follow this? https://docs.dynatrace.com/docs/observe/digital-experience/mobile-applications/troubleshooting

[gcampuzano]

 Hi Paco, thanks for your collaboration, but I already applied what you shared with me and the result is still the same; the metrics aren't coming in.

[PacoPorro]

If you're following the recommendations and still have no info in Dynatrace, you should reach out to a Dynatrace product expert via live chat in your Dynatrace environment. 

[matthias_hochri]

Without any logs this is very hard to tell. I assume you were able to build the application. To better understand what is happening you need to enable agent logs and show them to us. E.g. for Android you need to insert into the configuration debug.agentLogging true into the dynatrace.config.yaml. 

You can search for "debug.agentLogging" in the official documenation as well: https://pub.dev/packages/dynatrace_flutter_plugin

Afterwards logs should be visible in Logcat for Android. Those logs will ultimately tell us why no data is available on the tenant.

[gcampuzano]

Hello, good evening. I already have Frondend metrics, but I have no visibility at the service and request level.

[matthias_hochri]

Did you use the DynatraceHttpClient wrapper which is stated in the documentation?