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Real Users not showing all of a sudden

Richard_Stokes
Newcomer

We are using Dynatrace SASS and everything was working fine and all of sudden a couple of weeks ago we stopped seeing Real Users across all of our web sites. When we do look at User Sessions the only thing we see is our Synthetic Users

In all of the web sites we do see the javascript being inserted and the check of

rb_bf45558wpt?check

returns

OK(iis)|name=ruxitagentjs|config=domain

We do see info from the Hosts and do see the Dynamic Requests in the Transactions & services for our App Pool. We also do not see any firewall issues.

Is there something else that could cause the global stoppage of tracking real users?


4 REPLIES 4

ADPaoloni
Mentor

When seeing from the browser developer console, do you see the XHR outgoing calls?


Richard_Stokes
Newcomer

I can see the rb_bf45558wpt post requests when I load the page and click on some of our controls. All of them report 200 Ok, and the response starts with

OK(iis)|name=ruxitagentjs|config=


Do you see the request payload in the parameter tab? (Using Firefox)?

Just to check if it's actually sending something.

ps: also adding the script manually?


AlexanderSommer
Dynatrace Pro
Dynatrace Pro

Please open a support ticket in order to investigate.