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User API Tokens

alban_denizot
Contributor

Does Dynatrace see the tickets that certain user sent after using a service and/or application ? Is it possible in a certain way to catch those tickets with the Dynatrace API ?

 

5 REPLIES 5

nj_njoku
Inactive

Hi Alban,


Can you elaborate on this? What do you mean by "tickets users sent" (i.e. what ticket and to who?). Please advise.


Thanks

NJ


For instance when a user uses a service sometimes he can send a feedback about his user experience. Does Dynatrace catch the negative feedbacks to locate a problem ?


Radoslaw_Szulgo
Dynatrace Guru
Dynatrace Guru

aren't that user tokens?


Senior Technical Product Manager,
Dynatrace Managed expert

alban_denizot
Contributor

Yes the term user tokens would be adequate. Sorry.


dave_mauney
Dynatrace Champion
Dynatrace Champion

Depending on how the negative feedback is processed, it might be possible to expose the negative feedback as request attributes. If that isn't possible, it might be possible to access the data from it's system of record and send a problem event to dynatrace if a threshold is violated. We would need more information on the feedback data available, such as: is the problem URL part of the feedback? What is the rating system employed for satisfaction?