05 Mar 2020 02:57 AM - last edited on 30 Sep 2022 05:05 AM by MaciejNeumann
I'm having trouble with User Tags in a recently added application within Dynatrace. This application is the EU equivalent of our existing UK application. Both of which use the same cookie named "FullName"
I want Dynatrace to pick up just the UserName and return that as the User Tag. As this is the same as the UK, I copied the Regex used to cleanup the cookie, which works fine in the UK:
The UK returns 'email@example.com' without issue, but what's being returned in the EU application is 'FullName=Ap'
Can anyone think of a reason why Dynatrace would be doing this?
Solved! Go to Solution.
In general it should be correct. You can try catch whole cookie and check if there isn't any strange part that may corrupt your results.
Strange, do you have access to this application from front? If yes maybe you should check cookies in development tools in chrome and see if there is anything suspicious there.
I suggest support ticket than, maybe some debug flags will expose what is wrong here 🙂