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Problem Notifications - Jira Integration

Peter_Youssef
Mentor

The attached configuration procedures describe the step-by-step integration configurations between Dynatrace and Jira for problem notifications.

About Jira

  • Most known issue tracking system.
  • Globally used by development and operations teams for issue management.
  • Automate the reporting functionality of the detected problems by Dynatrace within the monitored environment.
  • Brings awesome advantages to DevOps team through managing issues, triggering workflows, and tracking code and production changes .

Compatibility:

  • Supported: Jira REST API v2.
  • Supported: API Token.
  • Authentication password, and cookie-based authentication are no longer supported by Jira.
  • Not Supported: Jira REST API v3.

Prerequisites:

  • Communications should be allowed either between Dynatrace cluster nodes or ActiveGates and Jira endpoint URL.

On Dynatrace side

  • The below highlighted parameters are mandatory.
  • Display name can be customized as per preference.
  • The remaining parameters are provided by Jira team: Jira endpoint URL, Username, and API Token.

problem notifications.png

jira1.png

  • Both Project key, Issue Type can be created by the notification or provided by Jira team as well.

 

jira2.png

The below parameters can be customized as per the required payload contents

jira3.png

  • Select the alerting profile, if not selected the default will be used automatically.

jira4.png

Final step : send test notification

 

jira5.png

🌋:dynaspin:💡📣📈

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