1301 - Hard Timeout

[sanjiv1987]

Hello,

Currently Iam facing the below error when Dynatrace is doing a playback.(Browser Monitor)

The errors are random and there is no specific pattern. Can someone please provide their inputs to fix this problem.

Not sure if a specific page where it loads is taking some time.

Iam using "Wait for background Network activity to get completed" option.

How to fix these random errors.(When some pages load slowly)

[HannahM · Accepted solution]

Hi Sanjeev,

perhaps try using a different wait. If your page has videos or lots of background activity it is possible that the background activity will never stop. Possibly Wait for a specific element for the next event.

Best wishes, Hannah

[lamberk14]

I'm getting the same error... but it seems to happen at the same time periodically.  Only have 3 days of sample. Just found it today.  Trying to find out more.

[olga_wall]

Hi,

to understand the meaning of the "1301 - Hard timeout" error in the context of browser monitor better: Does this mean that the wait times of all recorded events have summed up to the hard excution time limit of 5 minutes?
Thanks,

Olga

[HannahM · Accepted solution]

Hi Olga, 

yes, exactly that. The Hard timeout for a Browser Monitor is 5 minutes. Can you change some of your waits? Usually that helps. I find 'Wait for Next' event particularly helpful in these cases as the monitor can move on a little quicker. 

[olga_wall]

Thanks for the tip, Hannah!

[HannahM]

If after you have tried other options, blocking slow requests that you are not interested in, updating the wait strategies  etc, then it might be worth considering increasing the script timeout. I would definitely only do this as a last resort. You can find the documentation on this here.
bmMonitorTimeout - browser monitor execution timeout (ms)
maximum: 3600000 minimum: 60000

bmStepTimeout - browser monitor single step execution timeout (ms)

maximum: 180000 minimum: 10000