cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New private location not available to create ICMP NAM Monitors

AurelienGravier
DynaMight Champion
DynaMight Champion

Hello,

I deployed 2 Linux active gates on a private location throught ansible.
The 2 AG was added to a new private location but the Network Availability (ICMP) is missing in monitor Types :  

AurelienGravier_0-1729621444076.png

And I can't select this new private location to create ICMP NAM monitors :

AurelienGravier_1-1729621647023.png

"Not supported" exception with the following message : "Currently the location is not configured to execute this type of monitor."

 

On AG logs diagnostic results the icmp is clearly not enabled :

"diagnosticResults":{"httpScript":{"operational":true,"cases":{"httpScript":{"available":true}}},"browser":{"operational":true,"cases":{"browser_main":{"available":true},"browser_fallback":{"available":true}}},"http":{"operational":true,"cases":{}},"multi-protocol":{"operational":true,"cases":{"tcp":{"available":true},"dns":{"available":true},"icmp":{"available":false}}}}}.

 

Did you experiment the same behaviour in version Dynatrace-ActiveGate-Linux-x86-1.299.33.sh ? Is there a way to enable this settings ?

Ticket support created without real progress.

Thank you.

Regards Aurélien.

 

 

Observability consultant - Dynatrace Associate/Pro/Services certified
6 REPLIES 6

p_devulapalli
Champion

Hi @AurelienGravier , that's bit odd, I am using a similar version of AG to run NAM monitors but don't see any issues . There is some additional config needed to run ICMP tests if you are on k8s , but not for a linux server that I am aware of.

Phani Devulapalli

HannahM
Dynatrace Leader
Dynatrace Leader

Can you try executing a ping on the machine itself? If the machine doesn't have this enabled/ allowed then the ActiveGate will not enable it. 

Synthetic SME and community advocate.

Hello @HannahM 

Effectively the ping command seems to be not available on system. I asked to activate it, I keep you updated !

 

 

Thank you.

Observability consultant - Dynatrace Associate/Pro/Services certified

Hello @HannahM ,

We deployed "iputils" on AG systems, ping command works locally.
We restarted the dynatracegateway service unfortunately we can't select the private location to host ICMP Nams :

AurelienGravier_1-1729866131496.png

 

Regards Aurélien.



 

 

Observability consultant - Dynatrace Associate/Pro/Services certified

Thanks Aurelien. Can you also restart the vuc service, if you haven't already?
If it's still not showing, can you check the vuc-status.log and vuc-multi.log for diagnostics messages relating ICMP? If there's nothing obvious please create a support ticket and provide the support archive. 

Synthetic SME and community advocate.

Peter_Youssef
Champion

Hello @AurelienGravier 

Can you validate the current setup against the below attached items:

(1)

2024-10-23_16h09_50.png

(2)

Check The AG custom.properties file on Both AGs.

Hoping it adds value,

BR, 

Peter.

Featured Posts