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Synthetic ActiveGate Installation Failure | RHEL 8.10 | Due To RHUI Repositories

liyanawaduge
Visitor

‎12 Oct 2025 09:41 AM

We have a Synthetic ActiveGate installation failure on RHEL 8.10 server which we will need expertise helps from Dynatrace. We have raised support case # 552086 also for this same issue but positive feedback is not coming for the case instead of directing documentation links and community links which is not helping in the scenario. PFB details of the failure:
 
Server Details:
 
VM Created on GCP
 
ActiveGate Type
VM Family
OS
CPU Arch
Synthteic
n2-standard-8
RHEL 8.10
x86-64
 
Problem:
 
We have done installation of the latest Synthetic AG version in above specified server and got the installation failure with the below error:
 
rawDiagnosticOutput=  ERROR: Installer failed to install the following packages:  chromium chromium-common.
rawDiagnosticOutput=  ERROR: Repository rhel-8-for-x86_64-appstream-rpms is NOT enabled!
rawDiagnosticOutput=  ERROR: Repository rhel-8-for-x86_64-baseos-rpms is NOT enabled!
rawDiagnosticOutput=  ERROR: Repository EPEL is NOT enabled!
rawDiagnosticOutput=  ERROR: RedHat subscription is not registered
statusCode=17
statusDetails= Required repositories are unavailable.
 
Logs for the same
 
09/10 11:47:47 ERROR: Package chromium is still NOT installed!
09/10 11:47:47 ERROR: Package chromium-common is still NOT installed!
09/10 11:47:47 ERROR: Installer failed to install the following packages:  chromium chromium-common.
09/10 11:47:47 Checking if required repositories are enabled...
09/10 11:47:47 Command: yum repolist | grep rhel-8-for-x86_64-appstream-rpms
09/10 11:47:47 ERROR: Repository rhel-8-for-x86_64-appstream-rpms is NOT enabled!
09/10 11:47:47 Command: yum repolist | grep rhel-8-for-x86_64-baseos-rpms
09/10 11:47:47 ERROR: Repository rhel-8-for-x86_64-baseos-rpms is NOT enabled!
09/10 11:47:47 Command: yum repolist | grep epel
09/10 11:47:48 ERROR: Repository EPEL is NOT enabled!
09/10 11:47:48 Checking if instance is registered...
09/10 11:47:48 ERROR: Could not verify subscription status!
09/10 11:47:48 
09/10 11:47:48        For a typical OS installation with a working Internet connection, use
09/10 11:47:48        the following commands to register the OS:
09/10 11:47:48 
09/10 11:47:48        sudo subscription-manager register --auto-attach
09/10 11:47:48 
09/10 11:47:48 ERROR: RedHat subscription is not registered
09/10 11:47:48 
09/10 11:47:48        For a typical OS installation with a working Internet connection, use
09/10 11:47:48        the following commands to enable required repositories:
09/10 11:47:48 
09/10 11:47:48        sudo subscription-manager repos --enable rhel-8-for-x86_64-baseos-rpms
09/10 11:47:48        sudo subscription-manager repos --enable rhel-8-for-x86_64-appstream-rpms
09/10 11:47:48 
09/10 11:47:48 Aborting installation...
 
RCA from Our End:
 
We understood that it's because of required repositories not there with the RHEL subscription which needs to be registered. However, these VMs have been built on GCP cloud hence they used the method call RHUI [Red Hat Update Infrastructure] instead of registering instance directly in RHEL. It’s a system used primarily by cloud providers (like Microsoft Azure and Google Cloud) to deliver updates and content to Red Hat Enterprise Linux (RHEL) instances running in the cloud.
 
They have created the repositories by using RHUI as below, but your installation script couldn't refer them since names are different:
 
rhui-rhel-8-for-x86_64-appstream-rhui-debug-rpms                                                   Red Hat Enterprise Linux 8 for x86_64 - AppStream from RHUI (Debug RPMs)
     
rhui-rhel-8-for-x86_64-appstream-rhui-rpms                                                                  Red Hat Enterprise Linux 8 for x86_64 - AppStream from RHUI (RPMs)
     
rhui-rhel-8-for-x86_64-appstream-rhui-source-rpms                                                  Red Hat Enterprise Linux 8 for x86_64 - AppStream from RHUI (Source RPMs)
     
rhui-rhel-8-for-x86_64-baseos-rhui-debug-rpms                                                           Red Hat Enterprise Linux 8 for x86_64 - BaseOS from RHUI (Debug RPMs)
     
rhui-rhel-8-for-x86_64-baseos-rhui-rpms                                                                          Red Hat Enterprise Linux 8 for x86_64 - BaseOS from RHUI (RPMs)
      
rhui-rhel-8-for-x86_64-baseos-rhui-source-rpms                                                          Red Hat Enterprise Linux 8 for x86_64 - BaseOS from RHUI (Source RPMs)
     
 
So RHEL Subscription registration is not possible in GCP VM in this scenario
 
What help needed:
 
We need your expertise with steps on how to install the Synthetic AG with Chromium Browser enabled on RHUI enabled GCP RHEL 8.10 VM. Documentation and no community links available on this scenario. Thanks.
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