Synthetic recorder is getting launched in normal mode

[AK]

Hi Team,

Has anyone faced issue with synthetic recorder that it is getting launched in normal mode instead of In-cognito mode?

We were not able to debug a monitor (Browser clickpath) as playback is also getting launched in normal mode and stored cookies makes monitor fail to fail in playback only.

Regards,

AK

[Yosi_Neuman]

Hi @AK 

Can you please check if allow in incognito is switch on with in Dynatrace Synthetic Recorder extension setting

HTH

Yos 

[AK]

Hi @Yosi_Neuman,

Thanks for the inputs. This setting is already enabled.

Is that due to any restriction on chrome browser?

Regards,

AK

[Yosi_Neuman]

Hi @AK 

This missing setting cause us a problem with launching the chrome extension in incognito mode so I tried to add my 2 cents here 🙂

Sorry it didn't solve your problem 🤔

Yos 

[AK]

Has anyone encountered with above mentioned issue?

We are using Dynatrace Managed. Does that make any difference in case of Synthetic Recorder?

Regards,

AK

[HannahM · Accepted solution]

Hi AK, 

if the Synthetic Recorder is not being opened in Incognito mode, even with that selected, then please can you create a Support ticket for it to be investigated further. Many thanks, Hannah